Returns, Exchanges & Refunds
-I don’t like my item, can I return it?
Returns are accepted as long as they do not exceed 14 days of the buyer receiving the item. However, all returns made should be in perfect condition and the return postage be paid by customer.
-Will you refund me the shipping costs?
The buyer is responsible for the shipping cost of returns; however, on a case by case basis we will pay for the shipping cost. Feel free to email us, and we will sort something out.
-Can I return the item and change it with something else?
Provided that the returned item is in a perfect condition, exchanges are possible. Please drop us an email and we will sort something out for you
-I have changed my mind about my item, what do I do?
If you have changed your mind about your order, please email us ASAP to change the order and we will help sort something out. Please note that any order changes will need to be done within 2 hours of the initial purchase
Import Taxes & Duties
-What happens if I am charged with import duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the euro amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
The store cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
-Can I still change my item after receiving the email confirmation?
Unfortunately, no. All items that have left our warehouse are final and not changeable.
Refunds & Cancellations
-What is your refund policy?
All items bought may be returned and/or refunded by the buyer, given the following conditions:
Request(s) for returns are accepted within 14 working days from delivery.
All items must be returned in their delivered state, along with all of its parts and tags.
Cancellation of items/orders may be made prior to the completion of orders and the management reserves the right to refuse any cancellation made after shipment of the item(s) and/or after 2 hours of the initial purchase.
The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.
-How long does refunds take?
Refunds may take up to 14 working days, depending on the system you used to pay with.
I still have yet to receive my refund?
Please notify us immediately via email should you have not receive it after 14 working days and we would help sort something out for you.
-What do I do if I have received a damaged item?
If you have received a damaged item, please let us know immediately and you would be given a choice for us to reship you a replacement item.
-Can I return a damaged item?
Unfortunately we do not accept any returns for damaged items at this time. However a reshipment option is available should you wish to avail this option.
**We are not responsible for any damages caused by wear and tear, submergence into water nor if the item does not fit due to sizing reasons